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We appreciate all customers for shopping our brand & we strive to satisfy all customers and all orders, however these guidelines are set in place to provide our customers with the best shopping experience as possible. 




We do not offer refunds no expectations: ALL SALES ARE FINAL

Returns can only be EXCHANGED! 21 days of original receipt. 

If you ordered the wrong item and would like to exchange it, there is a 20% restocking fee & you must cover ALL SHIPPING FEES ours as well.

Please send an email to

Examples of reasons for return: DAMAGED ITEMS/ WRONG ITEMS SENT.

Even matters described above do not call for a refund. The exact same items will be reshipped once we receive the previous items. Do not return items until you've spoken to us first via email, we may ask you to send them to a different location than stamped.

Please email us at

Please include the following in your email.(reason for return, your complete name ,contact number and correct shipping address.) We will follow up via email. 




Once you place your order and order goes into production or is already shipped no changes can be made refer to our return policy. 




US & International delivery are available during business days only. We are closed weekends.

If you select our 48hr option, that allows us to have your items shipped out in 48 hours. Shipped. Not delivered. 
You should receive your tracking info via email through paypal. If we do not get your order out in 48 hours we ask you to please contact us via email for a voucher request.

We strive to ensure a positive shopping experience for all customers, however Jasmine Torres Brand Is not responsible for any incorrect address that is given. You will need to cover the shipping fee for items that need to be reshipped.


Jasmine Torres Brand is not responsible for any postage carriers, any delivery problems once shipped it is beyond Jasmine Torres Brand control. Please use tracking number provided to inquire with your local postal carrier. All claims with postal services must be initiated by the BUYER.  


Thank you for shopping with us,

Jasmine Torres Nails

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